Can I offer a discount for a review?

No. Google bans any reward for a review, even if you don't ask for a positive one.

Can I ask customers for a review on WhatsApp?

Yes, if they've agreed to hear from your business. In the EU and the UK, a phone number from a booking usually isn't enough on its own. If the customer sends the first message, for example after scanning a QR code, you can reply within 24 hours.

Can I get a bad review removed?

Only if it breaks Google's rules; then you report it from your business profile. A calm, specific reply usually does more, along with fresh reviews coming in.

Google reviews

How to get Google reviews: when and how to ask

More reviews start with asking: right after the visit, with 1 direct link. Here's when to do it, messages you can copy, and what Google doesn't allow.

The short answer

Ask everyone, at the right moment

At the end of the visit

When a customer is paying and happy, the ask feels natural. A QR code by the register turns it into 1 scan.

Then 1 short message

A few hours later, with the direct link to your review page. The shorter the message, the better.

The same for everyone

Ask every customer, not only the ones who seem pleased. Remind once at most.

Examples

Messages to copy

After a visit

Hi Sarah, thanks for coming in today. How was it? A Google review really helps us: [link]

After a delivery

Hi Mark, your order has arrived. What did you think? You can leave a Google review here: [link]

On a card by the register

Thanks for stopping by. Scan the code to leave us a review on Google.

The one reminder

Hi Sarah, here's the link once more in case yesterday got busy: [link]. We won't ask again.

Use the link that opens the review box directly, not the link to your business profile.

Get your review link free

What Google bans

How to keep your reviews up

Google can remove reviews collected in any of these ways.

Asking only happy customers, or discouraging unhappy ones from reviewing.
Giving anything for a review, such as a discount, money or a free product.
Requiring or pressuring customers to write a review while they're on the premises.
Asking for specific wording, or giving staff a target number of reviews.

Source: Google Maps content policy, read October 30, 2026

With Tobachat Reviews

Every customer asked, without anyone having to remember

Tobachat Reviews sends the message from your own WhatsApp number, at the moment you choose.

After a booking or order

It goes out on its own after a booking in Recras, FareHarbor or Letsbook, or an order in Mijnwebwinkel or Picqer.

QR code at the counter

Your customer scans, sends a quick message and gets the link straight back.

Replies in your inbox

If a customer writes back, the AI agent or a teammate answers in your shared inbox.

One button for everyone

Every customer gets the same button to Google, whatever they reply. 1 reminder at most, only to people who didn't tap it.

Start free Try the demo

No credit card required

Prefer a hand getting started? We'll get you started

Pricing

What it costs

Review requests are in every plan. Start free, then €29, €99 or €199 a month, cancel any month. Meta charges per message on top, with no markup from us.

All about Tobachat Reviews See the plans

Questions

About Google reviews

Make it free with our tool, QR code included. If you manage your Google Business Profile, you can also get it there, from the option to ask for reviews.

More guides

Ask every customer, without thinking about it

Start free, connect your number and switch on the review flow.

Start free