Will it work with my hosting?

Yes, as long as your store is reachable over https. Where it's hosted doesn't matter. If connecting fails, email us. Sometimes a security plugin or the host blocks the API, and we'll sort it out with you.

What can the AI agent see?

Only orders where the phone number matches the one the customer is messaging from. For those it sees the status and, if your shipping plugin stores it, the tracking code. It doesn't see payment details or addresses. If someone messages from a different number, your team takes over.

Which languages does it answer in?

Whatever language the customer writes in, even if your store runs in just one.

Can I keep my current number?

Yes. Customers message the number they already know, and the WhatsApp Business app on your phone keeps working.

WooCommerce integration

Answer WooCommerce order questions on WhatsApp

When a customer asks about an order on WhatsApp, the AI agent finds it in your WooCommerce store and replies. Your team handles the rest.

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No credit card required

Prefer a hand getting started? We'll get you started

No setup fees

No commitment

09:41

Northside Firewood

online

Today

Hi, when is order 58213 arriving? I need it by Saturday.

14:03

AI agent

Order 58213 shipped yesterday with UPS. Your tracking code is 1Z5821304HX0412.

14:03

Nice. Could I still add a bag of firelighters?

14:05

I'll send those separately, no shipping charge. You'll get a confirmation shortly.

14:20

Lookups

What the AI agent finds in WooCommerce

It only looks up orders that belong to the customer's phone number, and it doesn't edit your orders.

The order status, including custom statuses you've added
The tracking code and link, when your shipping plugin stores them on the order

Automated

A message at every step of an order

A new order or a status change in WooCommerce can start a flow. Messages only go to customers who opted in.

Order in

The customer gets a WhatsApp confirmation with the order number as soon as the order comes in.

Status changed

When an order is completed or canceled, the customer hears about it without having to ask.

Ask for a review

A few days after a completed order, a flow can ask for a Google review.

More on order updates Reviews over WhatsApp

Your team

Your team picks up the rest

Changing an order, a return, or a question the AI agent can't answer goes to your team. Everyone works on the same number and can see who's handling which chat.

Up and running in 3 steps

Connect your number

Customers keep messaging the number they know, or you start with a new one.

Approve Tobachat

Enter your store address and approve Tobachat in WordPress. Pasting a key yourself works too.

Turn on lookups

The AI agent then answers order questions. It can suggest replies first or answer on its own, your call.

Every step in the docs

Price

What it costs

The integration and the AI agent are part of every plan, with no fee per answer, and you can start free. Meta charges separately for each message you send, and we add no markup.

See the plans Rates by country

Frequently asked questions

About WooCommerce and WhatsApp

No. The integration talks to the WooCommerce API, so there's nothing to install in WordPress.

If you'd also like a WhatsApp button on your store, our website button is free.

More guides

Connect your WooCommerce store to WhatsApp

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